Privacy Policy
Last updated: 22/06/2026
This Privacy Policy explains how The Mower Mechanic collects, uses and protects personal information when you use our website, contact us, book a service, request a repair, purchase products, or use any of our services.
The Mower Mechanic is committed to protecting your privacy and handling your personal information responsibly.
1. Who We Are
The Mower Mechanic provides lawn mower servicing, garden machinery repairs, diagnostics, machinery sales, parts, collection and delivery services.
Business name: The Mower Mechanic
Location: Exeter, Devon
Office: 01392 305772
Mobile: 07904 742601
Email: themowermechanic5@gmail.com
For the purposes of data protection law, The Mower Mechanic is responsible for the personal information it collects and uses.
2. Information We Collect
We may collect personal information when you contact us, complete a website form, request a quote, book a service, purchase products, or use our services.
This may include:
Your name
Phone number
Email address
Address or general location
Details of your enquiry
Details of your machinery, such as make, model, condition or repair issue
Payment and invoice information
Collection and delivery details
Any photos or documents you choose to send us
Website usage information, where cookies or analytics tools are used
We only collect information that is relevant to providing our services, responding to enquiries and running our business.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Provide quotes or estimates
Book servicing, repairs, diagnostics, collection or delivery
Carry out work on your machinery
Contact you about your booking, repair, service or purchase
Issue invoices and process payments
Keep records of work carried out
Manage customer relationships
Improve our website and services
Meet legal, tax and accounting obligations
Deal with complaints, queries or disputes
4. Our Lawful Basis for Using Your Information
We use personal information only where we have a lawful reason to do so.
Depending on the situation, we may use your information because:
It is needed to provide a product or service you have requested
It is needed before entering into an agreement with you
We have a legitimate business interest in responding to enquiries, managing bookings and running our business
We need to comply with legal, tax or accounting obligations
You have given consent, for example where consent is required for certain cookies or marketing communications
5. Payments and Invoices
Products and services provided by The Mower Mechanic may be invoiced.
We may keep records relating to payments, invoices, services, repairs, diagnostics, parts, sales, collection and delivery.
We do not intentionally collect unnecessary payment information through the website. If payments are taken by card or another payment provider, payment details may be processed by the relevant payment provider.
6. Website Forms
If you contact us through a website form, we will use the information you provide to respond to your enquiry and provide the service or information requested.
Please do not include unnecessary sensitive personal information in website forms or messages.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to help the site work properly, understand how visitors use the site, improve performance, and support website security.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent.
You can manage cookies through your browser settings and, where available, through the cookie settings on our website.
8. Who We Share Information With
We do not sell your personal information.
We may share information where necessary with trusted third parties who help us provide our services and run our business. This may include:
Website hosting and website platform providers
Email and communication providers
Payment processors
Accountants or bookkeeping providers
Parts suppliers, where needed to fulfil a service
Delivery or collection providers, where applicable
Professional advisers
Legal or regulatory authorities, where required by law
We only share information where it is necessary and appropriate.
9. How Long We Keep Information
We will only keep personal information for as long as necessary.
This may depend on the reason the information was collected, whether we need it for customer service, repair history, warranty purposes, tax records, accounting records, legal obligations, or to deal with queries or disputes.
When information is no longer needed, we will delete it securely or anonymise it where appropriate.
10. How We Protect Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
This includes using appropriate systems, limiting access where possible, and keeping business records secure.
11. Your Rights
You have rights in relation to your personal information. These may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Complain to the Information Commissioner’s Office if you are unhappy with how your information is handled
To exercise your rights, please contact us using the details below.
12. Marketing
We will not send you marketing emails or messages unless we have a lawful reason to do so.
Where consent is required, we will ask for your consent before sending marketing communications.
You can ask us to stop sending marketing communications at any time.
13. Links to Other Websites
Our website may contain links to other websites, such as social media pages or third-party services.
We are not responsible for the privacy practices or content of other websites. You should check their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be available on our website.
15. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
The Mower Mechanic
Office: 01392 305772
Mobile: 07904 742601
Email: themowermechanic5@gmail.com