Frequently Asked Questions

What services do you offer?

The Mower Mechanic provides sales, servicing and repairs for lawn mowers, ride-on mowers and a wide range of garden machinery. We support domestic and commercial customers across Exeter, Devon and the surrounding areas.

What types of machinery do you work on?

We work on a wide range of garden machinery, including:

• Push lawn mowers

• Self-propelled lawn mowers

• Ride-on mowers

• Strimmers

• Brush cutters

• Hedge trimmers

• Chainsaws

• Leaf blowers

• Rotavators

• Small engine garden machinery

If you are unsure whether we can help with your equipment, please get in touch.

Do you work with both domestic and commercial customers?

Yes. We support homeowners, contractors, businesses, community organisations, churches and grounds maintenance teams.

Whether you have one mower or several pieces of equipment, we will be happy to help.

Where are you based?

The Mower Mechanic is based in Exeter and supports customers across Devon and the surrounding areas.

Do you offer collection and delivery?

Collection and delivery may be available depending on your location, the type of machinery and our availability.

Please contact us to discuss your requirements.

How often should I service my lawn mower?

For most customers, we recommend servicing your lawn mower at least once a year. Regular servicing helps keep your machine running safely, efficiently and reliably, especially before the main mowing season.

Commercial customers or customers using machinery heavily may need more frequent servicing.

My lawn mower will not start. Can you help?

Yes. Starting problems are one of the most common issues we deal with. This could be caused by fuel problems, spark plug issues, carburettor faults, battery problems, filters, general wear and tear or other mechanical issues.

We can inspect the machine and advise on the best course of action.

Can you repair ride-on mowers?

Yes. We provide servicing and repairs for ride-on mowers used by domestic and commercial customers.

Please contact us with the make, model and issue you are experiencing so we can advise on the next steps.

Do you provide a quote before carrying out repairs?

Where possible, we will advise you of the likely repair work and costs before proceeding.

In some cases, machinery needs to be inspected or diagnosed before we can confirm what work is required.

What happens if my equipment cannot be repaired?

Sometimes, after inspection or diagnosis, machinery may be found to be beyond economical repair or not repairable.

Where time has been spent inspecting, testing or diagnosing the equipment, a diagnostic fee may be charged. We will always aim to explain this clearly and advise you of your options.

Do you sell garden machinery?

Yes. We offer garden machinery sales and can advise on suitable equipment depending on your needs and budget.

Availability may vary, so please contact us to discuss current stock.

Do you sell reconditioned machinery?

Yes, reconditioned machinery may be available from time to time.

This can be a cost-effective option for customers looking for reliable equipment without buying brand new.

Can you help me choose the right machine?

Yes. We can provide practical advice based on your garden size, usage, budget and whether the equipment is for domestic or commercial use.

When do I need to pay?

Products and services will be invoiced, and payment is required before goods are delivered or machinery is released.

This means that any machinery we have worked on must be paid for in full before it can be collected, returned or delivered. For full details, please see our Terms & Conditions.

Will my item be delivered before payment?

No. Items will not be delivered until payment has been made.

This applies to machinery purchases, reconditioned equipment, repaired machinery, serviced machinery, parts and any other goods or services supplied by The Mower Mechanic. For full details, please see our Terms & Conditions.

Can I collect machinery before paying?

No. Machinery that has been serviced, repaired, diagnosed or otherwise worked on will not be released until payment has been made.

This helps us keep our process clear and fair for all customers. For full details, please see our Terms & Conditions.

What payment methods do you accept?

We accept:

• Card payments

• Cash

• Bank transfer

Payment details will be provided on your invoice where applicable.

Do you provide invoices?

Yes. Products and services will be invoiced.

Invoices may cover servicing, repairs, diagnostics, parts, machinery sales, collection, delivery or any other agreed work.

Is there a diagnostic fee?

A diagnostic fee may be charged where equipment is inspected, tested or assessed, particularly where the item turns out not to be repairable or is beyond economical repair.

This covers the time spent investigating the issue and advising on the condition of the machine. For full details, please see our Terms & Conditions.

When do I need to collect my machinery after completed works? Completed machinery should be collected within 24 hours of notification. A small daily storage charge may apply where machinery is not collected promptly. Full details are available in our Terms & Conditions.

How do I book a service or repair?

You can contact The Mower Mechanic by phone, mobile or email.

Please include details of the machinery, the issue you are experiencing, your location and whether you require collection or delivery.

What information should I provide when contacting you?

It helps if you can provide:

• Type of machine

• Make and model, if known

• Description of the issue

• Whether the machine starts

• Your location

• Whether you need collection or delivery

• Any photos, if relevant

How quickly can you repair my machinery?

Timescales depend on the type of machinery, the issue, parts availability and our current workload.

We will always aim to give you a realistic timescale when the machine is booked in or assessed.